Secure sessionجلسة آمنة
Starting your workspaceجارٍ بدء مساحة العمل

Connecting to Bright Pattern…جارٍ الاتصال ببرايت باترن…

We are securely reaching the tenant shown on this screen.يتم الآن الاتصال بشكل آمن بالنطاق الظاهر في هذه الشاشة.

Contact centre operations
GOSI Agent Desktop2P · Perfect Presentation
mock
Desktop settingsSession and device controls
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Not signed inVoice & Digital

No active interaction

The activity form opens automatically when a call, chat or email is assigned to you.

Current interaction

Activity Details

Draft saved
Call direction
Priority
Agent record

Call Description

Required
0 / 2,000
After-call work

Disposition

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Conversation guide

Approved Scripts

Select a line to stage it for the active conversation.

    Agent assist

    Knowledge Base

    Search approved GOSI guidance and customer-service procedures.

    Administration

    Desktop Settings

    Manage role policy, integration status and agent workspace defaults.

    Roles and permissionsControl agent, supervisor and administrator visibility
    Integration healthBright Pattern tenant and embedded CRM
    Developer tool

    System Activity