:root{
  /* brand */
  --gosi-navy:        #00004e;
  --gosi-navy-soft:   #111167;
  --gosi-green:       #00bf00;
  --gosi-green-deep:  #008f45;
  --gosi-green-light: #bfefbf;
  --gosi-blue:        #0064ff;

  /* surfaces + text */
  --gosi-canvas:      #e8eaee;
  --gosi-card:        #ffffff;
  --gosi-ink:         #161b2b;
  --gosi-muted:       #697386;
  --gosi-line:        #d9dde4;
  --gosi-shadow: 0 1px 2px rgba(0,20,80,.06), 0 8px 22px rgba(0,30,90,.07);

  /* semantic — status only, never decoration */
  --st-ready:    #00bf00;
  --st-notready: #b76a08;
  --st-acw:      #0064ff;
  --st-busy:     #c9363e;
  --st-out:      #697386;

  /* app.js writes these at runtime — keep the names */
  --accent:      var(--gosi-navy);
  --accent-soft: #eef0f7;

  --rail-width: 98px;
  --topbar-height: 66px;
  --radius-card: 10px;
  --radius-control: 7px;
  color-scheme: light;
}

* { box-sizing: border-box; }
html { min-width: 320px; background: var(--gosi-canvas); }
body {
  min-width: 320px;
  min-height: 100vh;
  margin: 0;
  overflow: hidden;
  color: var(--gosi-ink);
  background: var(--gosi-canvas);
  font-family: "Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: .8125rem;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
}
button, input, select, textarea { font: inherit; }
button, select { cursor: pointer; }
button, input, select, textarea { color: var(--gosi-ink); }
button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, summary:focus-visible, iframe:focus-visible {
  outline: 2px solid var(--gosi-blue);
  outline-offset: 2px;
}
input, select, textarea {
  width: 100%;
  min-height: 36px;
  border: 1px solid var(--gosi-line);
  border-radius: var(--radius-control);
  background: var(--gosi-card);
  padding: 8px 10px;
}
textarea { resize: vertical; }
input::placeholder, textarea::placeholder { color: var(--gosi-muted); }
[hidden] { display: none !important; }
.svg-sprite { position: absolute; width: 0; height: 0; overflow: hidden; }
.icon { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
.sr-only {
  position: absolute !important;
  width: 1px !important;
  height: 1px !important;
  padding: 0 !important;
  margin: -1px !important;
  overflow: hidden !important;
  clip: rect(0, 0, 0, 0) !important;
  white-space: nowrap !important;
  border: 0 !important;
}
.visually-hidden-select {
  position: absolute;
  width: 1px;
  height: 1px;
  margin: -1px;
  padding: 0;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
.eyebrow {
  display: block;
  margin-bottom: 2px;
  color: var(--gosi-muted);
  font-size: .625rem;
  font-weight: 700;
  letter-spacing: .07em;
  line-height: 1.35;
  text-transform: uppercase;
}

/* Shell */
.app-shell { min-height: 100vh; display: grid; grid-template-columns: var(--rail-width) minmax(0, 1fr); }
.rail {
  position: relative;
  z-index: 20;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  align-items: stretch;
  padding: 10px 8px 12px;
  overflow: visible;
  background: var(--gosi-card);
  border-inline-end: 1px solid var(--gosi-line);
  box-shadow: 7px 0 25px rgba(0,0,50,.035);
}
.state-cluster { position: relative; display: flex; flex-direction: column; align-items: center; padding-bottom: 9px; }
.state-icon-btn {
  position: relative;
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 1px solid var(--gosi-line);
  border-radius: 50%;
  color: var(--st-out);
  background: var(--gosi-card);
  box-shadow: var(--gosi-shadow);
}
.state-icon-btn::after {
  content: "";
  position: absolute;
  inset-block-end: 1px;
  inset-inline-end: 1px;
  width: 9px;
  height: 9px;
  border: 2px solid var(--gosi-card);
  border-radius: 50%;
  background: var(--st-out);
}
#statePill[data-state="Ready"] { color: var(--gosi-green-deep); border-color: var(--gosi-green-light); }
#statePill[data-state="Ready"]::after { background: var(--st-ready); }
#statePill[data-state="NotReady"] { color: var(--st-notready); }
#statePill[data-state="NotReady"]::after { background: var(--st-notready); }
#statePill[data-state="AfterCallWork"] { color: var(--st-acw); }
#statePill[data-state="AfterCallWork"]::after { background: var(--st-acw); }
#statePill[data-state="Busy"] { color: var(--st-busy); }
#statePill[data-state="Busy"]::after { background: var(--st-busy); }
#statePill[data-state="LoggedOut"] { color: var(--st-out); }
#statePill[data-state="LoggedOut"]::after { background: var(--st-out); }
.state-time {
  margin-top: 4px;
  color: var(--gosi-navy);
  font: 600 .625rem/1.2 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-variant-numeric: tabular-nums;
}
.state-menu {
  position: absolute;
  z-index: 100;
  inset-block-start: 0;
  inset-inline-start: calc(100% + 12px);
  width: 245px;
  padding: 7px;
  border: 1px solid var(--gosi-line);
  border-radius: 10px;
  background: var(--gosi-card);
  box-shadow: var(--gosi-shadow);
}
.state-menu-title { padding: 8px 10px 6px; color: var(--gosi-muted); font-size: .625rem; font-weight: 800; letter-spacing: .09em; text-transform: uppercase; }
.state-menu button {
  width: 100%;
  min-height: 42px;
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr) 18px;
  gap: 9px;
  align-items: center;
  padding: 5px 9px;
  border: 0;
  border-radius: 7px;
  color: var(--gosi-ink);
  background: transparent;
  text-align: start;
  font-size: .75rem;
  font-weight: 600;
}
.state-menu button:hover, .state-menu button:focus-visible { background: var(--accent-soft); }
.menu-state-icon { width: 28px; height: 28px; display: grid; place-items: center; border: 1px solid var(--gosi-line); border-radius: 50%; }
.menu-state-icon .icon { width: 15px; height: 15px; }
.menu-state-icon.supervising { color: var(--gosi-navy); }
.menu-state-icon.ready { color: var(--gosi-green-deep); background: var(--gosi-green-light); }
.menu-state-icon.break { color: var(--st-notready); }
.menu-state-icon.meeting { color: var(--st-acw); }
.menu-state-icon.technical { color: var(--st-busy); }
.state-menu .check { width: 15px; height: 15px; visibility: hidden; color: var(--gosi-navy); }
.state-menu button[aria-checked="true"] { color: var(--gosi-navy); background: var(--accent-soft); }
.state-menu button[aria-checked="true"] .check { visibility: visible; }
.rail-brand { height: 54px; display: grid; place-items: center; margin: 0 -2px 6px; border-block: 1px solid var(--gosi-line); }
.rail-brand img { display: block; width: 68px; max-height: 38px; object-fit: contain; }
.rail-items { display: flex; flex-direction: column; gap: 3px; }
.rail-btn {
  position: relative;
  min-height: 57px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 6px 3px;
  border: 0;
  border-radius: 7px;
  color: var(--gosi-muted);
  background: transparent;
  font-size: .5625rem;
  font-weight: 600;
}
.rail-btn::before { content: ""; position: absolute; inset-block: 11px; inset-inline-start: -8px; width: 3px; border-radius: 0 3px 3px 0; background: transparent; }
.rail-btn .icon { width: 19px; height: 19px; }
.rail-btn:hover { color: var(--gosi-navy); background: var(--accent-soft); }
.rail-btn.is-on { color: var(--gosi-navy); background: var(--accent-soft); font-weight: 700; }
.rail-btn.is-on .icon { color: var(--gosi-green-deep); }
.rail-btn.is-on::before { background: var(--gosi-navy); }
.rail-launcher { width: 38px; height: 38px; display: grid; place-items: center; margin: auto auto 0; padding: 0; border: 1px solid var(--gosi-line); border-radius: 8px; color: var(--gosi-muted); background: var(--gosi-card); }
.rail-launcher:hover { color: var(--gosi-navy); background: var(--accent-soft); }

.desktop { min-width: 0; min-height: 100vh; display: grid; grid-template-rows: var(--topbar-height) minmax(0, 1fr); }
.topbar {
  position: relative;
  z-index: 10;
  min-width: 0;
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto minmax(300px, 1fr);
  align-items: center;
  gap: 20px;
  padding: 0 14px 0 18px;
  border-bottom: 1px solid var(--gosi-line);
  background: var(--gosi-card);
}
.topbar-title { min-width: 0; }
.topbar-title > div { display: flex; align-items: baseline; gap: 9px; min-width: 0; }
.topbar-title strong { color: var(--gosi-navy); font-size: .9375rem; font-weight: 700; white-space: nowrap; }
.topbar-title div span { min-width: 0; overflow: hidden; color: var(--gosi-muted); font-size: .6875rem; text-overflow: ellipsis; white-space: nowrap; }
.queue-metrics { height: 40px; display: flex; align-items: stretch; border: 1px solid var(--gosi-line); border-radius: 8px; background: var(--gosi-card); }
.queue-metrics div { min-width: 86px; display: flex; align-items: center; justify-content: center; gap: 7px; padding: 0 11px; border-inline-end: 1px solid var(--gosi-line); }
.queue-metrics div:last-child { border-inline-end: 0; }
.queue-metrics span { color: var(--gosi-muted); font-size: .625rem; }
.queue-metrics strong { color: var(--gosi-navy); font-size: .8125rem; font-variant-numeric: tabular-nums; }
.topbar-actions { display: flex; align-items: center; justify-content: flex-end; gap: 8px; min-width: 0; }
.mode-badge { padding: 3px 7px; border: 1px solid var(--gosi-line); border-radius: 999px; color: var(--gosi-muted); background: var(--gosi-card); font-size: .5625rem; font-weight: 800; letter-spacing: .05em; text-transform: uppercase; }
#modeBadge[data-live="1"] { color: var(--gosi-navy); border-color: var(--gosi-navy); }
.icon-button, .collapse-button {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 1px solid var(--gosi-line);
  border-radius: 7px;
  color: var(--gosi-muted);
  background: var(--gosi-card);
}
.icon-button:hover, .collapse-button:hover { color: var(--gosi-navy); background: var(--accent-soft); }
.topbar-actions > .icon-button { position: relative; }
.topbar-actions > .icon-button i { position: absolute; inset-block-start: 6px; inset-inline-end: 6px; width: 5px; height: 5px; border-radius: 50%; background: var(--st-busy); }
.desktop-settings { position: relative; }
.desktop-settings summary { width: 34px; height: 34px; display: grid; place-items: center; list-style: none; border: 1px solid var(--gosi-line); border-radius: 7px; color: var(--gosi-muted); cursor: pointer; }
.desktop-settings summary::-webkit-details-marker { display: none; }
.desktop-settings[open] summary { color: var(--gosi-navy); background: var(--accent-soft); }
.settings-popover { position: absolute; z-index: 80; inset-block-start: 42px; inset-inline-end: 0; width: 294px; padding: 14px; border: 1px solid var(--gosi-line); border-radius: 10px; background: var(--gosi-card); box-shadow: var(--gosi-shadow); }
.settings-heading { display: flex; flex-direction: column; margin-bottom: 11px; }
.settings-heading strong { color: var(--gosi-navy); font-size: .8125rem; }
.settings-heading small { color: var(--gosi-muted); font-size: .625rem; }
.settings-popover label { display: block; margin: 9px 0 4px; color: var(--gosi-muted); font-size: .625rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; }
.settings-actions { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; margin-top: 10px; }
.settings-actions.session-actions { grid-template-columns: 1fr 1fr; padding-top: 10px; border-top: 1px solid var(--gosi-line); }
.agent-chip { min-width: 0; display: flex; align-items: center; gap: 8px; padding-inline-start: 8px; border-inline-start: 1px solid var(--gosi-line); }
.agent-chip > span { width: 34px; height: 34px; flex: 0 0 34px; display: grid; place-items: center; border-radius: 50%; color: var(--gosi-card); background: var(--gosi-navy); font-size: .625rem; font-weight: 800; }
.agent-chip div { min-width: 0; display: flex; flex-direction: column; }
.agent-chip strong { font-size: .6875rem; white-space: nowrap; }
.agent-chip small { color: var(--gosi-muted); font-size: .5625rem; white-space: nowrap; }

/* Shared components */
.workspace-grid {
  min-width: 0;
  min-height: 0;
  display: grid;
  grid-template-columns: minmax(270px, .86fr) minmax(0, 2fr) minmax(265px, .82fr);
  gap: 10px;
  padding: 10px;
  overflow: hidden;
}
.left-column, .centre-column, .right-column { min-width: 0; min-height: 0; }
.left-column, .right-column { overflow-y: auto; scrollbar-width: thin; }
.left-column, .right-column { display: flex; flex-direction: column; gap: 10px; }
.centre-column { overflow: hidden; }
.card { border: 1px solid var(--gosi-line); border-radius: var(--radius-card); background: var(--gosi-card); box-shadow: var(--gosi-shadow); }
.card-header, .section-title, .right-card-header { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.section-title h2, .right-card-header h2 { margin: 0; color: var(--gosi-navy); font-size: .875rem; line-height: 1.25; }
.btn { min-height: 34px; display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 7px 11px; border: 1px solid transparent; border-radius: 7px; font-size: .6875rem; font-weight: 700; }
.btn .icon { width: 15px; height: 15px; }
.btn.primary { color: var(--gosi-card); border-color: var(--gosi-navy); background: var(--gosi-navy); }
.btn.primary:hover { background: var(--gosi-navy-soft); }
.btn.secondary { color: var(--gosi-navy); border-color: var(--gosi-line); background: var(--gosi-card); }
.btn.secondary:hover { background: var(--accent-soft); }
.text-button { display: inline-flex; align-items: center; gap: 5px; padding: 3px; border: 0; color: var(--gosi-navy); background: transparent; font-size: .625rem; font-weight: 700; }
.text-button .icon { width: 13px; height: 13px; }
.text-button:hover { text-decoration: underline; }
.status-pill { display: inline-flex; align-items: center; width: max-content; padding: 3px 7px; border-radius: 999px; font-size: .5625rem; font-style: normal; font-weight: 700; white-space: nowrap; }
.status-pill.pending { color: var(--st-notready); border: 1px solid var(--st-notready); background: var(--gosi-card); }
.status-pill.complete { color: var(--gosi-green-deep); background: var(--gosi-green-light); }
.status-pill.neutral { color: var(--gosi-muted); border: 1px solid var(--gosi-line); background: var(--gosi-card); }

/* Interaction list */
.interaction-list-card { flex: 0 0 auto; overflow: hidden; }
.interaction-list-header { min-height: 61px; padding: 12px 13px 9px; }
.interaction-list-header h1 { margin: 0; color: var(--gosi-navy); font-size: .875rem; line-height: 1.25; }
.interaction-list-header h1 b { display: inline-grid; place-items: center; min-width: 20px; height: 20px; margin-inline-start: 4px; padding: 0 5px; border-radius: 999px; color: var(--gosi-navy); background: var(--accent-soft); font-size: .625rem; }
.sort-control { display: flex; align-items: center; gap: 3px; color: var(--gosi-muted); font-size: .5625rem; white-space: nowrap; }
.sort-control select { width: auto; min-height: auto; padding: 2px 15px 2px 3px; border: 0; color: var(--gosi-navy); background: transparent; font-size: .5625rem; font-weight: 700; }
.channel-tabs { display: grid; grid-template-columns: repeat(4, 1fr); padding: 0 8px; border-block: 1px solid var(--gosi-line); }
.channel-tabs button { position: relative; min-height: 37px; padding: 5px 2px; border: 0; color: var(--gosi-muted); background: transparent; font-size: .625rem; font-weight: 700; }
.channel-tabs button::after { content: ""; position: absolute; inset-inline: 8px; inset-block-end: -1px; height: 2px; background: transparent; }
.channel-tabs button.is-active { color: var(--gosi-navy); }
.channel-tabs button.is-active::after { background: var(--gosi-navy); }
.channel-tabs span { color: var(--gosi-muted); font-size: .5625rem; }
.interaction-rows { max-height: 220px; overflow-y: auto; }
.interaction-row { width: 100%; display: grid; grid-template-columns: 34px minmax(0, 1fr) auto; gap: 9px; align-items: center; padding: 10px 12px; border: 0; border-bottom: 1px solid var(--gosi-line); background: var(--gosi-card); text-align: start; }
.interaction-row:last-child { border-bottom: 0; }
.interaction-row:hover { background: var(--accent-soft); }
.interaction-row.is-current { box-shadow: inset 3px 0 0 var(--gosi-navy); background: var(--accent-soft); }
.channel-avatar { width: 32px; height: 32px; display: grid; place-items: center; border: 1px solid var(--gosi-line); border-radius: 50%; }
.channel-avatar .icon { width: 15px; height: 15px; }
.channel-avatar.voice { color: var(--gosi-navy); }
.channel-avatar.chat { color: var(--gosi-blue); }
.channel-avatar.mail { color: var(--gosi-muted); }
.row-copy, .row-time { min-width: 0; display: flex; flex-direction: column; }
.row-copy strong { overflow: hidden; color: var(--gosi-ink); font-size: .6875rem; text-overflow: ellipsis; white-space: nowrap; }
.row-copy small { color: var(--gosi-muted); font-size: .5625rem; }
.row-copy em { overflow: hidden; margin-top: 2px; color: var(--gosi-muted); font-size: .5625rem; font-style: normal; text-overflow: ellipsis; white-space: nowrap; }
.row-time { align-items: flex-end; align-self: stretch; justify-content: space-between; }
.row-time time { color: var(--gosi-navy); font: 600 .5625rem/1.3 ui-monospace, SFMono-Regular, Menlo, monospace; font-variant-numeric: tabular-nums; }
.sla-breach { display: flex; align-items: center; gap: 4px; padding: 2px 5px; border-radius: 999px; color: var(--gosi-card); background: var(--st-busy); font-size: .5rem; font-weight: 700; }
.sla-breach i { width: 4px; height: 4px; border-radius: 50%; background: var(--gosi-card); }

/* Call panel */
.call-panel { flex: 0 0 auto; overflow: hidden; }
.call-header { min-height: 57px; display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 9px 11px 9px 13px; border-bottom: 1px solid var(--gosi-line); background: var(--gosi-card); }
.call-title { min-width: 0; display: flex; flex-direction: column; }
.call-title > span { display: flex; align-items: center; gap: 6px; color: var(--gosi-navy); font-size: .625rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.call-title > span i { width: 7px; height: 7px; flex: 0 0 7px; border-radius: 50%; background: var(--gosi-green); }
.call-title strong { margin-top: 3px; overflow: hidden; color: var(--gosi-ink); font-size: .6875rem; text-overflow: ellipsis; white-space: nowrap; }
.call-header-actions { display: flex; align-items: center; gap: 7px; }
.call-header-actions time { color: var(--gosi-navy); font: 700 .875rem/1 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-variant-numeric: tabular-nums; }
.collapse-button { width: 30px; height: 30px; }
.collapse-button .icon { width: 15px; height: 15px; transition: transform 160ms ease; }
.call-panel.is-collapsed .call-header { border-bottom: 0; }
.call-panel.is-collapsed .collapse-button .icon { transform: rotate(-90deg); }
[dir="rtl"] .call-panel.is-collapsed .collapse-button .icon { transform: rotate(90deg); }
.caller-summary { display: flex; flex-direction: column; align-items: center; padding: 14px 12px 11px; }
.caller-avatar { position: relative; width: 48px; height: 48px; display: grid; place-items: center; border-radius: 50%; color: var(--gosi-card); background: var(--gosi-navy); font-size: .8125rem; font-weight: 800; }
.caller-avatar i { position: absolute; inset-inline-end: 1px; inset-block-end: 2px; width: 9px; height: 9px; border: 2px solid var(--gosi-card); border-radius: 50%; background: var(--gosi-green-deep); }
.caller-summary strong { margin-top: 7px; color: var(--gosi-navy); font-size: .8125rem; }
.phone-number { margin-top: 2px; color: var(--gosi-muted); font: .625rem/1.3 ui-monospace, SFMono-Regular, Menlo, monospace; direction: ltr; }
.call-meta { display: grid; grid-template-columns: repeat(3, 1fr); margin: 0; border-block: 1px solid var(--gosi-line); }
.call-meta div { min-width: 0; padding: 8px 5px; border-inline-end: 1px solid var(--gosi-line); text-align: center; }
.call-meta div:last-child { border-inline-end: 0; }
.call-meta dt { color: var(--gosi-muted); font-size: .5rem; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; }
.call-meta dd { margin: 2px 0 0; overflow: hidden; color: var(--gosi-navy); font-size: .5625rem; font-weight: 700; text-overflow: ellipsis; white-space: nowrap; }
.dock-btns { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 7px; padding: 10px; }
.call-control { min-width: 0; min-height: 57px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 4px; padding: 6px 3px; border: 1px solid var(--gosi-line); border-radius: 8px; color: var(--gosi-muted); background: var(--gosi-card); font-size: .5625rem; font-weight: 700; }
.call-control .icon { width: 18px; height: 18px; }
.call-control:hover { color: var(--gosi-navy); border-color: var(--gosi-navy); background: var(--accent-soft); }
.call-control[aria-pressed="true"], .record-control { color: var(--gosi-navy); border-color: var(--gosi-navy); background: var(--accent-soft); }
.call-control.positive-action { color: var(--gosi-navy); border-color: var(--gosi-green); background: var(--gosi-green); }
.call-control.positive-action:hover { color: var(--gosi-navy); background: var(--gosi-green-light); }
.contract-action { display: none !important; }
.end-call { grid-column: 1 / -1; min-height: 38px; display: flex; align-items: center; justify-content: center; gap: 7px; border: 1px solid var(--st-busy); border-radius: 7px; color: var(--gosi-card); background: var(--st-busy); font-size: .6875rem; font-weight: 800; }
.end-call:hover { color: var(--gosi-card); background: var(--st-busy); }
.end-call .icon { width: 16px; height: 16px; transform: rotate(135deg); }
.call-tools { display: grid; grid-template-columns: 1fr 1fr; gap: 9px; padding: 10px; border-top: 1px solid var(--gosi-line); background: var(--accent-soft); }
.quick-dial-field { grid-column: 1 / -1; }
.compact-field { min-width: 0; }
.compact-field label, .quick-note label, .composer label { display: block; margin-bottom: 4px; color: var(--gosi-muted); font-size: .5625rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; }
.compact-field > div { display: flex; gap: 5px; }
.compact-field > div input { min-width: 0; }
.compact-field .btn { flex: 0 0 auto; }
.split-actions { margin-top: 5px; }
.split-actions .btn { flex: 1; }
.quick-note { padding: 10px; border-top: 1px solid var(--gosi-line); }
.quick-note textarea { min-height: 64px; font-size: .6875rem; }
.full-button { width: 100%; margin-top: 7px; }

/* Centre workspace */
.centre-column > .page { height: 100%; min-height: 0; }
.page { display: none; }
.page.is-on { display: block; }
.centre-column > .page.is-on { height: 100%; }
.canvas-tabs { height: 45px; display: flex; align-items: flex-end; gap: 2px; padding: 0 7px; overflow-x: auto; border: 1px solid var(--gosi-line); border-radius: 10px 10px 0 0; background: var(--gosi-card); box-shadow: var(--gosi-shadow); scrollbar-width: thin; }
.canvas-tabs button { position: relative; height: 44px; flex: 0 0 auto; padding: 0 10px; border: 0; color: var(--gosi-muted); background: transparent; font-size: .625rem; font-weight: 700; white-space: nowrap; }
.canvas-tabs button::after { content: ""; position: absolute; inset-inline: 10px; inset-block-end: -1px; height: 2px; background: transparent; }
.canvas-tabs button.is-active { color: var(--gosi-navy); }
.canvas-tabs button.is-active::after { background: var(--gosi-navy); }
.canvas-tabs button span { color: var(--gosi-muted); font-size: .5625rem; }
.canvas-scroll { height: calc(100% - 45px); overflow-y: auto; padding: 10px 2px 12px; scrollbar-width: thin; }
.canvas-panel { display: none; }
.canvas-panel.is-active { display: flex; flex-direction: column; gap: 10px; }
.form-card, .description-card, .linked-card, .wrapup-card, .customer-card-large, .data-card, .bp-card, .empty-state, .crm-frame-card { padding: 15px; }
.section-title { margin-bottom: 13px; }
.draft-badge, .field-status, .sync-label, .within-goal { display: inline-flex; align-items: center; gap: 5px; color: var(--gosi-green-deep); font-size: .5625rem; font-weight: 700; white-space: nowrap; }
.field-status { color: var(--st-notready); }
.sync-label i, .within-goal i { width: 6px; height: 6px; border-radius: 50%; background: var(--gosi-green-deep); }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 13px 16px; }
.form-grid label > span, .segmented-field legend, .wrapup-row label { display: block; margin-bottom: 5px; color: var(--gosi-muted); font-size: .625rem; font-weight: 700; }
.segmented-field { min-width: 0; margin: 0; padding: 0; border: 0; }
.segmented-field > div { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; min-height: 36px; padding: 3px; border: 1px solid var(--gosi-line); border-radius: 7px; background: var(--accent-soft); }
.segmented-field button { border: 0; border-radius: 5px; color: var(--gosi-muted); background: transparent; font-size: .625rem; font-weight: 700; }
.segmented-field button.is-selected { color: var(--gosi-card); background: var(--gosi-navy); }
.segmented-field button.is-selected.priority { color: var(--gosi-card); background: var(--st-notready); }
.description-card textarea { min-height: 112px; }
.description-footer { display: flex; align-items: center; justify-content: space-between; margin-top: 8px; }
.description-footer span { color: var(--gosi-muted); font-size: .5625rem; }
.record-row { display: grid; grid-template-columns: 32px minmax(0, 1fr) auto auto; gap: 10px; align-items: center; padding: 9px 0; border-top: 1px solid var(--gosi-line); }
.record-icon { width: 30px; height: 30px; display: grid; place-items: center; border-radius: 7px; color: var(--gosi-navy); background: var(--accent-soft); font-size: .625rem; font-weight: 800; }
.record-row > div { min-width: 0; display: flex; flex-direction: column; }
.record-row strong { color: var(--gosi-navy); font-size: .6875rem; }
.record-row small, .record-row time { color: var(--gosi-muted); font-size: .5625rem; }
.wrapup-card { border-inline-start: 3px solid var(--gosi-blue); }
.wrapup-time { color: var(--st-busy); font: 700 .625rem/1.2 ui-monospace, SFMono-Regular, Menlo, monospace; }
.wrapup-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: end; }
.wrapup-row label { margin: 0; }
.customer-hero { display: grid; grid-template-columns: 54px minmax(0, 1fr) auto; gap: 13px; align-items: center; padding-bottom: 15px; border-bottom: 1px solid var(--gosi-line); }
.customer-hero > span { width: 52px; height: 52px; display: grid; place-items: center; border-radius: 50%; color: var(--gosi-card); background: var(--gosi-navy); font-weight: 800; }
.customer-hero h2 { margin: 1px 0; color: var(--gosi-navy); font-size: 1rem; }
.customer-hero small, .customer-hero p { margin: 0; color: var(--gosi-muted); font-size: .625rem; }
.info-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0; margin: 0; }
.info-grid div { padding: 13px 10px; border-bottom: 1px solid var(--gosi-line); }
.info-grid dt { color: var(--gosi-muted); font-size: .5625rem; }
.info-grid dd { margin: 3px 0 0; color: var(--gosi-ink); font-size: .6875rem; font-weight: 700; overflow-wrap: anywhere; }
.frame-label { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; }
.frame-label > span { color: var(--gosi-muted); font-size: .5625rem; text-transform: uppercase; letter-spacing: .05em; }
.frame-label > strong { color: var(--gosi-navy); font-size: .75rem; }
.frame-label .text-button { margin-inline-start: auto; }
.crm-frame { width: 100%; height: 520px; display: block; border: 1px solid var(--gosi-line); border-radius: 8px; background: var(--gosi-card); }
.data-card { overflow: hidden; }
.data-card table { width: 100%; border-collapse: collapse; }
.data-card th, .data-card td { padding: 10px; border-bottom: 1px solid var(--gosi-line); text-align: start; }
.data-card th { color: var(--gosi-muted); background: var(--accent-soft); font-size: .5625rem; font-weight: 800; letter-spacing: .04em; text-transform: uppercase; }
.data-card td { font-size: .625rem; }
.empty-state { min-height: 320px; display: flex !important; align-items: center; justify-content: center; text-align: center; }
.empty-state > .icon { width: 32px; height: 32px; color: var(--gosi-muted); }
.empty-state h2 { margin: 9px 0 3px; color: var(--gosi-navy); font-size: .875rem; }
.empty-state p { max-width: 340px; margin: 0; color: var(--gosi-muted); font-size: .6875rem; }
#bpMount {
  width: 100%;
  height: 520px;
  min-height: 360px;
  display: block;
  overflow: auto;
  border: 1px solid var(--gosi-line);
  border-radius: 8px;
  background: var(--gosi-card);
}
.mount-note { margin: 10px 0 0; padding: 9px 10px; border: 1px solid var(--gosi-line); border-radius: 7px; color: var(--gosi-muted); background: var(--accent-soft); font-size: .625rem; }
.mount-note strong { color: var(--gosi-navy); }
.admin-options { display: flex; flex-direction: column; }
.admin-options > div { display: grid; grid-template-columns: 34px minmax(0, 1fr) auto; gap: 10px; align-items: center; padding: 13px 0; border-bottom: 1px solid var(--gosi-line); }
.admin-options > div:last-child { border-bottom: 0; }
.admin-options > div > .icon { width: 20px; height: 20px; margin: auto; color: var(--gosi-navy); }
.admin-options span { display: flex; flex-direction: column; }
.admin-options strong { font-size: .6875rem; }
.admin-options small { color: var(--gosi-muted); font-size: .5625rem; }

/* Standalone centre pages */
.standalone-page { height: 100%; overflow-y: auto; padding: 4px 2px 12px; }
.page-heading { padding: 12px 3px 16px; }
.page-heading h1 { margin: 0; color: var(--gosi-navy); font-size: 1.25rem; line-height: 1.2; }
.page-heading p { margin: 5px 0 0; color: var(--gosi-muted); font-size: .6875rem; }
.scripts-card, .kb-page { padding: 15px; }
.scripts-card ul { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 0; padding: 0; list-style: none; }
.scripts-card li { padding: 11px; border: 1px solid var(--gosi-line); border-radius: 7px; color: var(--gosi-ink); background: var(--gosi-card); font-size: .6875rem; cursor: pointer; }
.scripts-card li:hover { color: var(--gosi-navy); border-color: var(--gosi-navy); background: var(--accent-soft); }
.composer { margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--gosi-line); }
.composer > div { display: flex; gap: 7px; }
.composer input { min-width: 0; }
.search-box { position: relative; display: flex; align-items: center; }
.search-box .icon { position: absolute; inset-inline-start: 11px; color: var(--gosi-muted); pointer-events: none; }
.search-box input { padding-inline-start: 38px; }
.kb-results { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; margin-top: 12px; }
.kb-results article { padding: 12px; border: 1px solid var(--gosi-line); border-radius: 8px; cursor: pointer; }
.kb-results article:hover { border-color: var(--gosi-navy); background: var(--accent-soft); }
.kb-results h4 { margin: 0 0 4px; color: var(--gosi-navy); font-size: .75rem; }
.kb-results p { margin: 0; color: var(--gosi-muted); font-size: .625rem; }
.report-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.metric-card { display: flex; flex-direction: column; padding: 18px; }
.metric-card > span { color: var(--gosi-muted); font-size: .625rem; font-weight: 700; }
.metric-card strong { margin: 8px 0 3px; color: var(--gosi-navy); font-size: 1.5rem; font-weight: 600; font-variant-numeric: tabular-nums; }
.metric-card small { color: var(--gosi-muted); font-size: .5625rem; }
.inline-heading { display: flex; align-items: center; justify-content: space-between; }
.log { width: 100%; height: calc(100% - 82px); min-height: 420px; margin: 0; padding: 14px; overflow: auto; border: 1px solid var(--gosi-line); border-radius: 10px; color: #e9edfa; background: #00004e; font: .625rem/1.6 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; white-space: pre-wrap; overflow-wrap: anywhere; }
.log .err { color: var(--st-busy); }
.log .ok { color: var(--gosi-green-light); }
.log .ev { color: #aab1c6; }

/* Right information column */
.right-card { padding: 13px; }
.right-card-header { margin-bottom: 10px; }
.right-card-header .icon-button { width: 29px; height: 29px; }
.right-card-header .icon-button .icon { width: 14px; height: 14px; }
.detail-list { margin: 0; }
.detail-list > div { display: grid; grid-template-columns: minmax(82px, .8fr) minmax(0, 1.2fr); gap: 10px; padding: 6px 0; border-bottom: 1px solid var(--gosi-line); }
.detail-list > div:last-child { border-bottom: 0; }
.detail-list dt { color: var(--gosi-muted); font-size: .5625rem; }
.detail-list dd { margin: 0; overflow-wrap: anywhere; color: var(--gosi-ink); font-size: .625rem; font-weight: 700; text-align: end; }
.sla-values { display: grid; grid-template-columns: 1fr 1fr; margin-bottom: 9px; }
.sla-values div { display: flex; flex-direction: column; padding: 4px 0; }
.sla-values div:last-child { align-items: flex-end; border-inline-start: 1px solid var(--gosi-line); }
.sla-values span { color: var(--gosi-muted); font-size: .5625rem; }
.sla-values strong { color: var(--gosi-navy); font: 700 .875rem/1.3 ui-monospace, SFMono-Regular, Menlo, monospace; }
.progress-track { height: 7px; overflow: hidden; border-radius: 999px; background: var(--gosi-line); }
.progress-track span { display: block; width: 87%; height: 100%; border-radius: inherit; background: var(--gosi-navy); }
.progress-labels { display: flex; justify-content: space-between; margin-top: 5px; color: var(--gosi-muted); font-size: .5rem; }
.case-list { display: flex; flex-direction: column; }
.case-list button { width: 100%; display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 9px 0; border: 0; border-top: 1px solid var(--gosi-line); background: transparent; text-align: start; }
.case-list button:first-child { border-top: 0; }
.case-list button:hover strong { color: var(--gosi-blue); }
.case-list button > span:first-child { min-width: 0; display: flex; flex-direction: column; }
.case-list strong { color: var(--gosi-navy); font-size: .625rem; }
.case-list small { overflow: hidden; color: var(--gosi-muted); font-size: .5625rem; text-overflow: ellipsis; white-space: nowrap; }
.suggestion-count { min-width: 21px; height: 21px; display: grid; place-items: center; border-radius: 999px; color: var(--gosi-navy); background: var(--accent-soft); font-size: .5625rem; font-weight: 800; }
.suggestion-list { display: flex; flex-direction: column; }
.suggestion-list button { width: 100%; display: grid; grid-template-columns: 52px minmax(0, 1fr) 15px; gap: 7px; align-items: center; padding: 9px 0; border: 0; border-top: 1px solid var(--gosi-line); background: transparent; text-align: start; }
.suggestion-list button:first-child { border-top: 0; }
.suggestion-list button > span { color: var(--gosi-blue); font: 600 .5625rem/1.2 ui-monospace, SFMono-Regular, Menlo, monospace; }
.suggestion-list strong { color: var(--gosi-ink); font-size: .625rem; font-weight: 600; }
.suggestion-list .icon { width: 14px; height: 14px; color: var(--gosi-muted); transform: rotate(-90deg); }
[dir="rtl"] .suggestion-list .icon { transform: rotate(90deg); }

/* RTL and responsive resilience */
[dir="rtl"] .rail { box-shadow: -7px 0 25px rgba(0,0,50,.035); }
[dir="rtl"] .rail-btn::before { border-radius: 3px 0 0 3px; }
[dir="rtl"] .interaction-row.is-current { box-shadow: inset -3px 0 0 var(--gosi-navy); }
[dir="rtl"] .topbar { padding: 0 18px 0 14px; }

@media (max-width: 1500px) {
  .topbar { grid-template-columns: minmax(200px, 1fr) auto minmax(270px, 1fr); gap: 12px; }
  .queue-metrics div { min-width: 75px; padding-inline: 8px; }
  .agent-chip div { display: none; }
  .agent-chip { padding-inline-start: 4px; }
  .workspace-grid { grid-template-columns: minmax(265px, .8fr) minmax(0, 2fr) minmax(258px, .76fr); gap: 8px; padding: 8px; }
  .call-tools { grid-template-columns: 1fr; }
  .info-grid { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 1280px) {
  :root { --rail-width: 88px; }
  .rail { padding-inline: 6px; }
  .rail-btn::before { inset-inline-start: -6px; }
  .rail-brand img { width: 62px; }
  .topbar { grid-template-columns: minmax(190px, 1fr) auto minmax(210px, .8fr); }
  .topbar-title div span { display: none; }
  .queue-metrics div:last-child { display: none; }
  .workspace-grid { grid-template-columns: minmax(260px, .74fr) minmax(0, 2fr) minmax(250px, .72fr); }
  .form-grid { gap: 11px; }
  .canvas-tabs button { padding-inline: 8px; }
  .record-row { grid-template-columns: 30px minmax(0, 1fr) auto; }
  .record-row time { display: none; }
}

@media (max-width: 1120px) {
  body { overflow: auto; }
  .app-shell { min-height: 100vh; }
  .desktop { min-height: 100vh; }
  .topbar { grid-template-columns: 1fr auto; }
  .queue-metrics { display: none; }
  .workspace-grid { min-height: calc(100vh - var(--topbar-height)); grid-template-columns: minmax(250px, 310px) minmax(0, 1fr); overflow: visible; }
  .right-column { grid-column: 1 / -1; display: grid; grid-template-columns: repeat(2, 1fr); overflow: visible; }
  .left-column, .centre-column { min-height: calc(100vh - var(--topbar-height) - 16px); }
}

@media (max-width: 820px) {
  :root { --rail-width: 64px; --topbar-height: 58px; }
  .rail-btn span, .rail-brand { display: none; }
  .rail-btn { min-height: 49px; }
  .state-icon-btn { width: 38px; height: 38px; }
  .topbar { padding-inline: 10px; }
  .topbar-title .eyebrow, .mode-badge, .agent-chip { display: none; }
  .topbar-title strong { font-size: .8125rem; }
  .workspace-grid { grid-template-columns: 1fr; overflow: visible; }
  .left-column, .centre-column { min-height: auto; overflow: visible; }
  .interaction-list-card { display: none; }
  .right-column { grid-template-columns: 1fr; }
  .centre-column { min-height: 680px; }
  .form-grid, .info-grid, .scripts-card ul, .kb-results, .report-grid { grid-template-columns: 1fr; }
  .state-menu { position: fixed; inset-block-start: 8px; inset-inline-start: calc(var(--rail-width) + 8px); }
}

@media (max-width: 520px) {
  :root { --rail-width: 56px; }
  .rail { padding-inline: 4px; }
  .topbar-title strong { max-width: 150px; display: block; overflow: hidden; text-overflow: ellipsis; }
  .workspace-grid { padding: 6px; }
  .right-column { display: flex; }
  .form-card, .description-card, .linked-card, .wrapup-card, .customer-card-large, .data-card, .bp-card, .empty-state, .crm-frame-card { padding: 12px; }
  .form-grid { grid-template-columns: 1fr; }
  .record-row { grid-template-columns: 30px minmax(0, 1fr); }
  .record-row .status-pill { grid-column: 2; }
  .customer-hero { grid-template-columns: 45px minmax(0, 1fr); }
  .customer-hero > span { width: 44px; height: 44px; }
  .customer-hero .btn { grid-column: 1 / -1; }
  .wrapup-row { grid-template-columns: 1fr; }
  .crm-frame { height: 460px; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; transition-duration: .01ms !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; }
}